Microsoft M365 Copilot doesn't work today- it's blank

Question

Microsoft M365 Copilot doesn't work today- it's blank
I've tried the Desktop APP version and Web version all couldn't work, it took long time to launch page and then shows blank.
https://copilot.cloud.microsoft/

Answer 1

If Microsoft 365 Copilot is showing a blank screen and taking a long time to launch, there could be several reasons for this issue:

1. Internet Connectivity Issues: Ensure that your internet connection is stable and meets the network requirements for Copilot to function properly.
2. Licensing or Account Conflicts: If you are signed in with multiple accounts (personal and work/school), this might cause validation issues with Copilot.
3. Recent Updates or Resets: If there has been a recent update or reset of Office, it might affect the activation status of your applications.
4. Device-Based Licensing: Copilot requires a user-based license; if you are using device-based licensing, it will not be available.
5. Blocked by Organization Policies: Check with your Microsoft 365 admin to ensure that Copilot is not blocked by your organization's policies.
6. Update Channel: Ensure that your organization is using the Current Channel or Monthly Enterprise Channel, as Copilot is not available on the Semi-Annual Enterprise Channel.

If the problem persists, consider reaching out to your Microsoft 365 admin or Microsoft support for further assistance.

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References:

• Copilot is missing, disabled, or doesn't work correctly
• Copilot is missing, disabled, or doesn't work correctly