I am getting a blank screen when accessing my credentials profile.

Question

I am getting a blank screen when accessing my credentials profile. i need to renew my certificaiton which is goiing to expire in three weeks. so please help me to get this resolved. so that i can access my certification/credentials page and renew my exam.

my login email id : ******@live.com

Moved from Microsoft Partner Center | Other

Answer 1

There's a system-wide issue with Learn profiles at the moment

Try again later

Answer 2

If you're encountering a blank screen while trying to access your credentials profile, here are some steps you can take to troubleshoot the issue:

1. Open a New Tab: Try opening a new tab in your browser and navigate to https://portal.azure.com. This action often resolves issues with blank screens.
2. Verify Your Login Account: Ensure that you are logging into the correct Microsoft Learn profile. If you have multiple accounts, you might be accessing the wrong one.
3. Contact Support: If the problem continues, it would be best to reach out to Microsoft Credentials Support for assistance, especially since your certification renewal is approaching.

Make sure to have your login details handy when you contact support for a quicker resolution.