not receiving emails

Question

not receiving email, keeps stating storage is full but it is not

Answer 1

Hello

You can check your email storage space via the following link:

https://outlook.live.com/mail/0/options/accounts-category/storage

A full OneDrive storage space can also affect your ability to receive emails. Therefore, you should also check your OneDrive storage space.

https://onedrive.live.com/?view=1&v=managestorage

Answer 2

If you're receiving a message stating that your storage is full but you believe it is not, you may want to verify the actual storage quotas of your mailbox. You can do this by running the following PowerShell cmdlet:

Get-Mailbox ******@contoso.com | fl ProhibitSendReceiveQuota,RecoverableItemsQuota

This will show you the quotas set for your mailbox. Additionally, check the status of your mailbox quota with:

Get-MailboxStatistics ******@contoso.com | fl StorageLimitStatus,TotalItemSize,TotalDeletedItemSize

If the TotalItemSize exceeds the ProhibitSendReceiveQuota, or if the TotalDeletedItemSize exceeds the RecoverableItemsQuota, you will need to either delete items from your mailbox or enable an archive if it is not already enabled.

Also, ensure that there are no rules in your email settings that might be diverting your emails to other folders, such as an RSS feed or Junk folder.

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References:

• "Mailbox is full" warning even if the mailbox hasn't reached the storage limit
• Not getting emails from subscriptions or notifications
• SharePoint Online out of storage space
• Stopped receiving emails on my account. - Microsoft Q&A
• Not getting emails from subscriptions or notifications
• Not getting emails from subscriptions or notifications
• Not getting emails from subscriptions or notifications