how to update the entered emailwhile scheduling the AI-900 exam

Question

how to update the entered email while scheduling the AI-900 exam

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Answer 1

Hi,

Thank you for sharing your question. I understand how stressful it can be to realize that your email was entered incorrectly while scheduling your AI‑900 exam, especially when you’re expecting important exam instructions.

In most cases, the reason this happens is that the email entered during scheduling becomes locked to your Microsoft Certification profile or Pearson VUE account. Pearson VUE cannot change this on their end, and Microsoft generally requires updates to be handled through Certification Support. According to Microsoft Learn community guidance, users who entered the wrong email during exam scheduling are advised to contact Microsoft Certification Support so the profile can be updated or unlinked and corrected. If your exam was scheduled through Pearson VUE, it’s also recommended to verify the email in your Pearson VUE account to ensure notifications route correctly. You can request support through the Microsoft Certification Help page at https://learn.microsoft.com/en-us/credentials/support/help.

May I ask if the incorrect email was entered on your Microsoft Certification profile before booking, or only within the Pearson VUE scheduling page? This helps determine where the correction needs to be made.

Let me know how it goes.

 

Best Regards,

Noel

Answer 2

To update the entered email while scheduling the AI-900 exam, you will need to go through the Microsoft Certification Profile. Here are the steps you can follow:

1. Go to the Microsoft Certification Profile page.
2. Sign in with your existing Microsoft account.
3. Once logged in, navigate to the section where you can edit your profile information.
4. Update your email address as necessary.
5. Save the changes to ensure your new email is recorded.

If you encounter any issues during this process, you can seek assistance through Microsoft Certification Support.

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References:

• Study guide for Exam AI-900: Microsoft Azure AI Fundamentals
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Ignite Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft AI Skills Fest Frequently Asked Questions
• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam