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Microsoft Learn profile page blank – interaction_required authentication error
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Shalmali Kulkarni
0
Reputation points
Hello,
My Microsoft Learn profile and settings page are loading completely blank on all browsers and devices. The header loads, but no profile content (XP, achievements, or settings) is displayed.
I also see the following authentication error:
Error shown: interaction_required: AADSTS160021 – Application requested a user session which does not exist.
Trace ID: 536e69c7-55f9-46dc-a318-1a3b21f69400
Correlation ID: 97ae6241-e37b-4e0f-b178-11b68cbea3ac
Timestamp: 2026-02-05 13:58:47Z
I have tried:
Different browsers
Logging out and back in
The issue persists, and I am unable to access the Microsoft Learn support ticket page because the same authentication error blocks it.
Could someone please help reset or re-provision my Microsoft Learn profile or escalate this to the Learn support team?
Thank you.
Update : It automatically got resolved after sometime.
Community Center | Not monitored