Azure Artifact Signing Validation Process

Question

I've supplied pretty much all the documentation that validates my company exists and is valid, yet the identity validation process keeps failing. I'm not 100% sure exactly what M$ is looking for as it states "supply one of the following" rather than "all of the following". I'm at a bit of a loss as to what they want to see to get past this stage of the process. Has anyone successfully moved beyond the validation stage? What all documents did you have to submit? (Mind you, you can only submit one at a time!!)

Answer 1

If your identity validation process is failing, there are a few steps you can take to troubleshoot the issue:

1. Check Email Verification: Ensure that you haven't missed the email verification link sent to the primary email address you provided. The link expires after seven days, and if you missed it, you'll need to create a new identity validation request.
2. Documentation Requirements: Make sure that the documentation you are providing is up-to-date and matches the information you entered during the validation request. All documents must be issued within the previous 12 months and should not expire for at least two months from the submission date.
3. Common Issues: If the validation fails not due to a missed email, it could be because the Microsoft validation team couldn't verify your information based on the documents provided. In such cases, it is recommended to delete your Artifact Signing account to avoid being billed for unused resources.
4. Additional Documentation: If you are asked for more documentation, ensure that you provide it within the three attempts allowed. The documentation must be relevant and current, such as business registration forms or domain registration invoices that list your entity and contact name.
5. Contact Support: If you continue to have issues, consider reaching out to Azure Support or using Microsoft Q&A with the tag artifact-signing for assistance.

By following these steps and ensuring that your documentation meets the requirements, you may be able to successfully move past the validation stage.

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References:

• Artifact Signing FAQ
• Quickstart: Set up Artifact Signing