Fix an annoying issue with Outlook on my mobile phone

Question

Fix an annoying issue with Outlook on my mobile phone

Duncan Fairley 0

On my desktop, I have 4 email addresses set up in Outlook, one of which is my Microsoft account address. They work fine, and have for many years. On my mobile phone, in the mobile app, I can't send or receive anything using my primary account name, address etc. If I try and reload it, it won't log me in. I have removed the app, and reloaded it at least 20 times this week, after following various steps. The address is there, shown in the account name, but it won't do the mail bit. Getting desperate, and depressed. I've been at it for 4 days now! I've tried setting it as an imap account, which is is on my desktop, using the same settings and passwords, but it doesn't work. I tried setting up an outlook alias, it didn't work.

2 answers

Your answer

Answer 1

Jeronimo Fuerte 34,050 Independent Advisor

Hi! In the Outlook app, if this is a Microsoft account, when you choose to add the account, without changing it to IMAP, what's the error message that you get?

Duncan Fairley 0 Reputation points

2026-02-05T16:38:54.62+00:00

It says "Unable to log-in Please check your email and try again. My email address is also the account address. It displays at the top of the app, but doesn't give me an option to send or receive anything.
Duncan Fairley 0 Reputation points

2026-02-05T16:45:44.0266667+00:00

I've now changed the alias/primary address so many times it won't let me do it again for a week. It still has my account name/address as the primary at the moment though.
Jeronimo Fuerte 34,050 Reputation points Independent Advisor

2026-02-05T18:58:54.46+00:00

If you’re already logged into the app, there’s no need to add the email address again—it should sync automatically. If it’s not syncing, please share a screenshot of how the app looks (make sure to hide/remove any personal information).

Also, there’s no need to change your alias. You can’t sign in twice with the same Microsoft account in the app, this is expected behavior.

Answer 2

It sounds like you're experiencing significant issues with your Outlook mobile app. Here are some troubleshooting steps you can try to resolve the issue with sending and receiving emails:

Check Connectivity: Ensure that your mobile device has a stable internet connection. Sometimes, connectivity issues can prevent the app from functioning correctly.
Use Microsoft Support and Recovery Assistant: You can download the Microsoft Support and Recovery Assistant to help diagnose and fix issues with your email account.
Reinstall the App: Since you've already tried reinstalling the app multiple times, ensure that you completely remove any cached data associated with the app before reinstalling it again.
Account Settings: Double-check the account settings in the mobile app. Ensure that the email address, password, and server settings (IMAP/SMTP) are correctly configured. You might want to refer to the settings used on your desktop to ensure consistency.
Autodiscover: If you are having trouble with the Autodiscover feature, you can try setting up your email account manually without using Autodiscover. Instructions for this can be found in the Microsoft documentation.
Check for App Updates: Ensure that your Outlook app is updated to the latest version, as updates often include bug fixes and improvements.

If these steps do not resolve your issue, consider reaching out to Microsoft support for further assistance.

References:

Duncan Fairley 0 Reputation points

2026-02-05T15:53:31.31+00:00

I desperately need to talk to someone with a pulse.

Share via

Fix an annoying issue with Outlook on my mobile phone

2 answers

Your answer