no audio dell latitude 5640 driver up to date states no devices installed

Question

Why when attempting to play audio on laptop I have the x over speaker and cannot initiate sound or turn audio on it says in the troubleshooter I have no audio devices installed mmmm im pretty sure the computer came with speakers! all drivers UTD Troubleshooter does nothing

Answer 1

Hi. I'm David, and I'm happy to help you.

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This could be caused by problems with the audio driver.

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Please clarify the following:

You're trying to play audio through the laptop's internal speakers, right?

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Also, share a screenshot of the devices under the "Sound, Video and Game Controllers" category in Device Manager.

1. Press "Windows + X" and select "Device Manager";
2. Expand "Sound, Video and Game Controllers".

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

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I await your reply.

Answer 2

If you're experiencing an issue where your Dell Latitude 5640 shows an "X" over the speaker icon and indicates that no audio devices are installed, there are several steps you can take to troubleshoot this problem:

1. Check Device Manager: Open Device Manager and ensure that your audio drivers are installed and functioning properly. If you see any warning icons, it may indicate a problem with the drivers.
2. Update or Roll Back Drivers: If your drivers are up to date, try rolling back to a previous version to see if that resolves the issue. You can also manually download the latest audio drivers from the Dell website specific to your model.
3. Run the Audio Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the Playing Audio troubleshooter. This can sometimes identify and fix issues automatically.
4. Uninstall and Reinstall Audio Device: In Device Manager, right-click on your audio device and select "Uninstall Device". After uninstalling, restart your computer, and Windows should attempt to reinstall the audio device automatically.
5. Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates can sometimes resolve driver issues.
6. Use a Different USB Port: If you are using an external audio device, try connecting it to a different USB port to see if that resolves the issue.

If these steps do not resolve the problem, it may be necessary to consult the device manufacturer's support for further assistance.

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References:

• USB audio device not playing
• Windows 10 doesn't install specific drivers for USB audio devices on the first connection