how to you clear the cache in outlook

Question

I can't add, delete or edit any of the names in a Group under Outlook contacts.

Answer 1

Hi Bob,

The problem you have mentioned might not be due to cache.

Save your work and completely close Outlook.

• Press Windows + R to open the Run dialog.
• Type %localappdata%\Microsoft\Outlook and press Enter.
• Open the RoamCache folder.
• Hold Shift, select all files, then press Delete (or right-click and choose Delete).
• Confirm the deletion if prompted.

Open the Outlook again and try to edit the contacts group.

I’m eager to hear back and work together to find a solution.

Answer 2

To clear the cache in Outlook, you can follow these steps depending on whether you are using Classic Outlook or the new Outlook on Windows:

Classic Outlook on Windows

1. Delete the contents of the Wef folder:
   • Navigate to the following folder:

      %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
   

2. If your Outlook add-in uses the unified manifest for Microsoft 365, also delete the following folder:

      %userprofile%\AppData\Local\Packages\Microsoft.Win32WebViewHost_cw5n1h2txyewy\AC\#!123\INetCache\
   

New Outlook on Windows

1. Close the Outlook client if it's open.
2. Open the new Outlook client with DevTools:
   • From a command line, run:

      olk.exe --devtools
   

3. In the Microsoft Edge DevTools, select the Network tab.
4. Clear the browser cache by right-clicking in the Requests table and selecting Clear browser cache.

After clearing the cache, restart Outlook to see if the issue with adding, deleting, or editing names in a group under Outlook contacts is resolved.