DOUBLE CHARGE, PLEASE HELP, DISPUTE CHARGE OF $99 ON JANUARY 3

Question

Dear Customer Service,

PLEASE HELP!

I have a double charge

I need to Dispute charge

12-28-25 I have a charge for Microsoft 365 with 4 devices $129.99 (this is the one I want)

not

1-03/26 Microsoft $99

will you please delete the $99 charge?

I just called my credit card company and they said I had to contact you first.

thank you

Answer 1

Hello, good day and thanks for your question. To add to the above which is inclined on the business side, is it showing another subscription when you login to your account at account.microsoft.com/services from a browser?

Answer 2

To dispute a charge for Microsoft 365, you will need to contact Microsoft directly, as they have the tools necessary to review your billing profile and assist with any discrepancies. Here are the steps you can follow:

1. Log into the Microsoft 365 Admin Center with your admin credentials.
2. Select the help & support button typically located at the bottom right of the admin center dashboard.
3. Type in "I need to dispute a charge" into the search bar.
4. Select "Contact support" and choose your preferences for contact.
5. Provide a detailed description of your issue, including the dates and amounts of the charges you wish to dispute.

Since billing adjustments require secure tools that are not accessible in community forums, reaching out to Microsoft support directly is the best course of action for resolving your issue.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Request a refund - Microsoft Q&A