I made my monthly payment for 1TB of OneDrive storage, but it hasn't been applied and it says I've already used up my 1TB allowance. Who can help me?

Question

I made my monthly payment for 1TB of OneDrive storage, but it hasn't been applied and it says I've already used up my 1TB allowance. Who can help me?

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Answer 1

I'm still having problems with OneDrive. The TB (Targeted Storage) I pay for every month hasn't been added to my account. I need help. Who is responsible, or where should I file a complaint? I don't want to lose my valuable data. I make the automatic monthly payment every month, and this is the first time this has happened. I paid on January 31, 2026, and today is February 5, 2026, and the TB hasn't been added. Please help me find a website where I can get assistance, as I contacted Jeronimo Fuerte, but he wasn't able to help. Thank you.

Answer 2

Hi! Sorry to hear that you’re experiencing this. If you’ve already made the payment, in some cases the system can take up to 24 hours to update the information across all services. In the meantime, please check OneDrive.com to confirm whether your storage has updated.