Why doesn't Microsoft support Windows 11 upgrade for laptop with Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz Installed RAM 16.0 GB (15.8 GB usable) Storage 954 GB SSD SAMSUNG MZVLW1T0HMLH-000L2 Graphics Card? The TPM spec is 2

Question

My PC health check says windows 11 upgrade is not possible.

After studying the issues, I checked the TPM spec and it is 2.0, which should be fine.

With W10 support ending, why does MS not support this upgrade?

Is there a way to have MS support this processor upgrade to W11?

Thank you in advance for your help.

Edition Windows 10 Pro

Version 22H2

OS Build 19045.6809

Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz

Installed RAM 16.0 GB (15.8 GB usable)

Storage 954 GB SSD SAMSUNG MZVLW1T0HMLH-000L2

Graphics Card Intel(R) HD Graphics 620 (128 MB)

System Type 64-bit operating system, x64-based processor

Security processor TPM details:

Mfg version: 11.6.0.1121

Spec Version: 2.0

PPI spec version: 1.3

TPM spec sub-version: 1.16

PC Client version: 1.0

Answer 1

Hello, Sia Sadeghi.

Unfortunately, it's not about processor power, but whether it has the hardware features that are necessary for Windows 11 to work properly. According to data from Microsoft, Intel processors have this set only of the 8th generation and newer. At one time, I also had to upgrade my PC to upgrade to Windows 11. Due to the fact that the processor does not meet the requirements for the new OS, Microsoft does not recommend updating. But it doesn't forbid it either. Moreover, in the help for early builds of Windows 11, Microsoft even published a way to bypass the processor check, but then it was canceled. For more information, see here: https://support.microsoft.com/en-us/windows/windows-11-on-devices-that-don-t-meet-minimum-system-requirements-0b2dc4a2-5933-4ad4-9c09-ef0a331518f1

and

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

You can try to install Windows 11 cleanly (rather than through an update), but this will be entirely at your risk (it is quite possible that Windows 11 will not be installed, and all data from Windows 10 is lost).