Share via

Problem with Userflow Checkbox

Simon Michael Triggs 0 Reputation points
2026-02-05T19:16:06.8+00:00

Hi,

We are having an issue with a UserFlow "SingleItemCheckBox"in EEID, the problem we have encounter is if during a SignUp flow a user selects the check box and then unselects it... they can not proceed through to complete the signup.

By pressing F12 and going to developer tools we see the following java error.. (see image below)

  • The user cannot continue unless they re-select the check box.
  • If they "never" select the checkbox they can continue.
  • If they select the check box and leave it selected, they can continue.
  • We have been able to replicate this issue in two separate tenants.
  • We have tried different browsers
  • The checkbox is not set to "required" so it is not a mandatory field in the user flow.

Has anyone else come across this issue and is there a way to fix it?

Thanks

Simon

image

User's image

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
0 comments No comments
{count} votes

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.