How to fix audio on screen recording after it cuts out

Question

I did a screen recording, and at first you can hear audio then it stops. How do I fix this?

Answer 1

Hi SO-2998,
Thank you for reaching out to Microsoft Q&A forum. I understand how inconvenient it can be when audio stops unexpectedly partway through a screen recording.

I can see that Q&A Assist has already shared some helpful steps, and I’d like to add a few additional recommendations that may also help.

Step 1: Find where the audio stops in the recording

Please open the video in a media player or editor that shows the audio waveform. Take a look at the timeline and note where the waveform goes flat or ends. This helps us understand whether the audio stopped all at once or gradually faded, which can give some clues about what caused it.

Step 2: Check for any changed that was made during the recording

If you can, try to recall whether anything happened during the session—such as Bluetooth headphones reconnecting, the screen locking, the system going idle, or a brief connection hiccup. Even short interruptions like these can cause the recorder to lose the audio input while continuing to capture the video.

Step 3: Consider whether the system briefly took over audio

Sometimes a call notification, meeting reminder, or system alert can temporarily redirect audio. When that happens, the recording may keep running, but it may no longer receive sound after that moment.

If the audio track ends or stays completely silent after the point where the interruption occurred, that means the audio wasn’t captured during that portion of the recording. Unfortunately, audio that wasn’t recorded can’t be restored afterward.

To help avoid this in future recordings, I recommend keeping the same audio devices connected throughout the session, avoiding locking the screen while recording and doing a quick check at the start to make sure audio is actively being captured.

In case the audio continues to cut out, we can also try testing in a clean boot environment. This starts Windows with only essential services running and helps rule out background apps or services that may be interfering with audio during recording. If the recording works correctly in a clean boot, it usually means a third‑party app or service is causing the conflict.

*Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track.

I hope this helps.

Please feel free to contact me if you have any further questions. I am here to help.

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Answer 2

To address audio issues during screen recording where the audio cuts out, consider the following troubleshooting steps:

1. Check Audio Settings: Ensure that the correct audio input device is selected in your recording software. Sometimes, the software might switch to a different audio source.
2. Update Audio Drivers: Outdated or corrupted audio drivers can cause issues. Open Device Manager, check for audio drivers, and update them if necessary. You can also roll back to a previous version if the issue started after an update.
3. Run Audio Troubleshooter: Use the built-in troubleshooter in Windows. Go to Settings > System > Troubleshoot > Other troubleshooters and run the audio troubleshooter to identify and fix issues.
4. Check for Conflicting Applications: Other applications that use audio might be interfering with the screen recording. Close any unnecessary applications that might be using the microphone or speakers.
5. Inspect Recording Software Settings: Make sure that your recording software is configured to capture audio correctly. Check if there are any settings related to audio capture that might need adjustment.
6. Test with Different Software: If the problem persists, try using a different screen recording software to see if the issue is specific to the software you are currently using.

By following these steps, you can troubleshoot and potentially resolve the audio cut-out issue during screen recordings.