How to recover hacked email?

Question

My Microsoft/Outlook email account has been hacked and I no longer have access to it.

The attacker changed my password and possibly my recovery email and phone number, so I am unable to recover the account using the standard recovery process.

This account is very important and is linked to personal and professional services. I am the legitimate owner and can provide any required verification information.

I have already tried the Microsoft account recovery form, but I am still unable to regain access.

What are the next steps to recover a compromised Microsoft email account, or how can I get direct assistance from Microsoft Support?

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

To recover a hacked Microsoft/Outlook email account, follow these steps:

1. Use the Microsoft Account Recovery Form: Since you mentioned that you've already tried this, ensure that you provide as much information as possible. Include details like previous passwords, email subjects, and any other relevant information that can help verify your identity.
2. Contact Microsoft Support: If the recovery form does not work, you should reach out to Microsoft Support directly. They may have additional tools to help verify your identity and assist you in regaining access to your account. You can visit the Microsoft Support page and look for options to chat or request a callback.
3. Monitor for Unauthorized Activity: If you regain access, check for any unauthorized changes, such as linked accounts or forwarding rules that the hacker may have set up.
4. Secure Your Account: Once you regain access, change your password to a strong, unique one, and enable two-factor authentication to enhance security. Make sure your recovery options are updated as well.
5. Inform Your Contacts: If your account was compromised, inform your contacts about the situation to prevent them from falling victim to phishing attempts.

If you continue to face issues, be persistent in reaching out to Microsoft Support for further assistance.

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References:

• Can't sign in to my email - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A