new Outlook does not save a reply email to the same folder if not in Inbox.

Question

new Outlook does not save a reply email to the same folder if not in Inbox.

Answer 1

Hi @SeanA 

Welcome to the Microsoft Q&A forum and thank you for taking the time to share what you’re experiencing with the new Outlook. I understand how important it is to keep related messages organized, especially when your workflow depends on having replies saved in the same folder as the original email. 

At the moment, the new Outlook does not yet include the option that automatically stores replies in the original message’s folder. Instead, all replies are saved to the Sent Items folder, regardless of where the initial email is stored. I know this can interrupt established workflows, so I appreciate you highlighting how this change impacts your daily tasks. 

To help you continue working efficiently, here are a few options you might consider: 

1. Use a Power Automate workaround (recommended by many users) 

Some users have had success with a free Power Automate flow called KeepRepliesInFolder, which moves your sent replies into the same folder as the original message automatically. Many customers find this workaround helpful while waiting for the feature to return. 

If you’d like to set this up, I’d be happy to guide you through the process.  You can also review the template here: 

• IvaSoft - KeepRepliesInFolder Flow template 
• Keep Replies In Folder 

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

2. Manual option (temporary alternative) 

If Power Automate doesn’t suit your environment, you can continue manually moving replies into the correct folder when needed. This is not ideal, but it may help maintain organization until additional options become available. 

I also want to thank you for raising this as a feature request. Your suggestion is genuinely valuable. Clear, real‑world feedback like yours helps the product team understand which features users rely on most. Sharing your idea through the Microsoft 365 Feedback Hub is the most effective way to ensure it reaches the engineering team for review and consideration in future updates. 

Once you’ve submitted the feedback, feel free to share the link here. I’ll gladly upvote it to help bring more visibility, and other users facing the same challenge will be able to support it as well. 

If the information above has helped clarify the current behavior and your next steps, please mark this reply as the Accepted Answer so it can stay visible at the top of the thread for others who may be experiencing the same issue. 

Thank you again for contributing to the community and for helping improve the product experience for everyone. 

---

Note: Please follow the steps in our documentation to enable email notifications if you want to receive notifications related to this thread.    

Answer 2

In Outlook, when you send a reply to an email that is not in the Inbox folder, the sent message may not be saved in the same folder from which you are replying. This behavior occurs because Outlook typically saves sent replies to the Sent Items folder of the sender's mailbox, rather than the folder from which the reply was initiated.

To ensure that replies are tracked properly, it is recommended to keep the original email in the Inbox folder or to use folder tracking features if available. If the original email is moved to a different folder, the reply may not be saved in that same folder automatically.

---

References:

• Messages sent from a shared mailbox aren't saved to the Sent Items folder
• Items disappear or are not visible in an Outlook folder