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How do I get my product key?

Jamie Cooke 0 Reputation points
2026-02-05T20:58:31.46+00:00

I purchased a new Dell laptop but I did not receive a product key for my pre-purchased/pre-installed microsoft 365 family. It is not on my receipt and was not in the box. My BP/Subscription # is BP1-1015527/DLF0000436185565.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Riaz Dawar 0 Reputation points
    2026-02-17T05:23:09.2266667+00:00

    I need product key for E5440


  2. Stefan Blom 335K Reputation points MVP Volunteer Moderator
    2026-02-05T21:00:35.21+00:00

    Check with Dell how to activate an Office product which was preinstalled by Dell.

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  3. Q&A Assist
    2026-02-05T20:58:40.09+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you purchased a new Dell laptop with Microsoft 365 pre-installed, the product key is typically embedded in the system and not provided as a separate key. For Microsoft 365, you generally do not need a product key to activate your subscription if you sign in with the Microsoft account that is associated with your purchase.

    If you are unable to activate Microsoft 365, you can try the following steps:

    1. Sign in with your Microsoft account: Use the account that you used to purchase the subscription to activate Microsoft 365.
    2. Check your email: Sometimes, the product key may be sent via email after purchase.
    3. Contact Dell Support: They may provide assistance in retrieving your product key or verifying your subscription.
    4. Visit Microsoft Support: For further help, you can check the Microsoft support page for issues related to product keys and activation.

    If you continue to have issues, consider reaching out to Microsoft Licensing Support for assistance with your subscription number.


    References:

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