New Iphone

Question

New phone, locked out of Authenticator, the phone number verification is not working. I am locked out of my email. I NEED HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! . I have gone to geeksquad, and they are telling me that only MS can help. I need a live person.

Answer 1

If you are locked out of your Microsoft Authenticator and cannot verify your phone number, you will need to contact Microsoft Support directly for assistance. Since you mentioned that you have already tried other avenues like Geek Squad, here are some steps you can take to regain access:

1. Contact Microsoft Data Protection Support: Since you are the only user and administrator, you should reach out to Microsoft’s customer service. You can find the appropriate contact number for your region on the Microsoft Support website.
2. Use the Automated Phone System: When you call, you may go through an automated system. Be prepared to answer questions about your issue, such as confirming that you are the administrator and that you are locked out due to issues with the Authenticator app.
3. Create a Temporary Account: If you are unable to reach support, you can create a new trial tenant to submit a support ticket. This will allow you to access the admin console of the new tenant and request help regarding your locked account.
4. Provide Necessary Information: When you do manage to contact support, be ready to provide your administrator email address, the domain name of your locked tenant, and any error messages you are receiving.

Following these steps should help you get in touch with a live person at Microsoft who can assist you further.

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References:

• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A