how to merge to accounts

Question

I have a**[Moderator note: personal info removed]** @msn.com account and I also have [Moderator note: personal info removed] @herwaters.org,, How do I merge these accounts into one so I can also utilize Microsoft Office Suite for both. I also need directions on where to go to, to learn how to better use outlook.

Respectfully,

[Moderator note: personal info removed] 

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Moved from: Microsoft 365 and Office | Other

Answer 1

Since this forum is a public platform, I have modified your question to hide your personal privacy. For future posts, kindly avoid sharing personal or organizational information to protect your data.

Hello @Yolanda Edwards,

Thank you for reaching out to the Q&A forum! 

For your situation, I will explain detail:  

Unfortunately, it is not possible to merge a personal Microsoft account with a work or corporate Microsoft 365 account. These two account types are stored in completely separate systems: 

• Personal Microsoft account (MSA)
• Work/School account (Azure AD / Entra ID)

According to Microsoft’s official documentation, it has also been confirmed that it is currently not possible: Combining Microsoft accounts - Microsoft Support

The article also provides a few recommendations on how these accounts can be used side by side, even though they cannot be merged.

Once again, thank you again for raising this issue; it’s helped broaden my understanding. I hope you understand that I want to help as much as I can within the scope of this forum.

If you receive any questions or insights, please feel free to reply here.     

Looking forward to hearing from you!

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Answer 2

To merge your Microsoft accounts, you can follow these steps:

1. Choose a Primary Account: Decide which account you want to keep as your primary account (e.g., your ******@msn.com account).
2. Add Login Accounts: Sign into your primary account and go to your Learn profile settings. Under Account Management, select "Add Login account" and sign in with your other account (e.g., ******@herwaters.org). This will trigger a profile merge.
3. Merge Process: The system will combine all your learning progress, credentials, and transcripts from both accounts into the primary account. Note that this process cannot be undone.
4. Check for Limits: Ensure that you do not exceed the limit of five organizational accounts during the merge process, or the merge will be canceled.

For learning how to better use Outlook, you can explore the resources available on the Microsoft support site or check out the training materials provided by Microsoft for Outlook users.

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References:

• Managing your Microsoft Learn profile settings
• Frequently asked questions (profile)