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I cant log into to a old email

Israel Gonzalez 20 Reputation points
2026-02-05T22:19:14.42+00:00

i cant log in to a old email i have the correct password and account but it forces me to verify it with a phone number from over 10 years ago and a long forgotten email and i made this email 17 years ago i dont remember my security questions

Outlook | Web | Outlook.com | Email
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  1. Hal Hostetler MVP-Outlook 11,896 Reputation points MVP Volunteer Moderator
    2026-02-05T23:57:41.2133333+00:00

    If this account hasn't been accessed within the last year, its likely no longer available:

    • Inactive Account: After 270 days of inactivity, an Outlook.com (Hotmail, Live mail, MSN Mail) account becomes inactive, and any emails stored in the account are deleted. 
    • Deleted Account: After 365 days of inactivity, the account is permanently deleted.
    • No Recovery: Once an account is deleted, it cannot be recovered, and any associated data is lost.  A permanently deleted account cannot be re-used.

    Your Microsoft account also has time limits:

    Microsoft account activity policy

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  2. Estrella721 34,350 Reputation points Independent Advisor
    2026-02-05T22:52:14.3833333+00:00

    Do you have access to another verification method, such as an alternate email address or an authenticator app?

    On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

    If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

    If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

    This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address

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