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I think I have 2 accounts. Do I close one? I want to speak to a human.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 98%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
I need help with signing in to my paid account. I need to speak to a human
I can't even sign in
I typed in Get help and chat with an agent and I get more suggestions. I don't know where to go to actually get this help
@Lynne Ellis, consider starting your own thread and provide a full description of what you are trying to do. Your chances of getting the correct assistance will be better. Use the Ask a question button at the top of the page. Good luck.
Chat with an agent
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Hi,
May I ask if you have followed the steps provided by Q&A assist above on requesting a chat with live agent support? Do you have any issues while getting a request?
If you are getting errors in your current browser, try requesting using another browser.
I look forward to your response.
Stay Safe!
If you believe you have two Microsoft accounts and want to close one, it's important to first determine which account you wish to keep. To speak with a human agent for assistance with your accounts, you can follow these steps:
Alternatively, you can select the "Call me back" option and provide the necessary information so they can call you.
It's advisable to have your account details ready when you contact support to expedite the process.