Not receiving email from cloud provider software armssoftware.com

Question

I am no longer able to receive receive a verification code email from armssoftware.com

It has been working for 6 months then 4 days ago it stopped. I have checked there is no rules or blocking from this domain. the compnay has verified it is sending the verification email, but it doesn't show up in email or spam/junk folder.

Answer 1

Hello,

It likely isn’t being blocked by anything in your mailbox settings. This looks more like a rejection happening on Microsoft’s side, before the message is even delivered to you.

Microsoft has been tightening enforcement around email authentication. If the sender’s domain is missing or misconfigured SPF, DKIM, or DMARC, Microsoft may start by delivering messages to Junk (a soft failure) and, if the issues continue, escalate to outright rejection (a hard failure), where messages from that sender may not reach Microsoft mail users at all.

I checked the sender domain’s authentication, and it shows problems, so the fix needs to come from the sender. They will need to correct their SPF and DKIM setup and publish a valid DMARC policy, then retry sending once their domain passes authentication checks.

Answer 2

If you are not receiving the verification code email from armssoftware.com, there are several troubleshooting steps you can take:

1. Check Email Filters: Ensure that your email client (like Outlook) is not filtering the emails into a different folder or marking them as spam. Sometimes, emails can be redirected by inbox rules or spam filters.
2. Email Server Settings: Verify that your email server is configured to accept emails from external sources. Sometimes, email servers can block messages from certain domains.
3. Check with IT Support: If you are part of an organization, check with your IT department to ensure that there are no blocks or filters set up on the server that might prevent these emails from being delivered.
4. Test with Different Email: As a troubleshooting step, try using a different email address (if possible) to see if the verification code arrives there. This can help determine if the issue is specific to your email account.
5. Contact the Sender: Since the company has confirmed that they are sending the email, it might be helpful to ask them to check their email logs to see if there are any issues on their end.
6. Email Security Products: If you have any email security products in place, check their settings to ensure they are not blocking the emails from this domain.

If you continue to experience issues, you may want to reach out to your email provider's support for further assistance.

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References:

• Troubleshooting problems in Azure Monitor alerts
• Not getting emails from subscriptions or notifications