Did you make both purchases? Hi there, We noticed your Platinum Card ending in 5029 was charged twice for the same amount of $19.99 on Feb. 4, 2026. MICROSOFT*SUBSCRIBE GA WHAT AM I PAYING THIS FOR? and why am I sometimes paying twice?

Question

Capital One flags this entry every month. I tried and failed to contact Microsoft in the past. Please tell me what this is for...thanks the fee amount is 19.99

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Answer 1

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

To check and determine what those charges are for, you need to access your account and review it using the instructions below:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If it’s a monthly payment, can you also check if a payment was made last month?

If there wasn’t enough money in your account last month, Microsoft will keep trying to take the payment. That’s why the missed payment and the next one might happen close together and look like a double charge.