how do I unsuspend my microsoft rewards account?

Question

My Microsoft rewards account with over 17k points in has been suspended, as I explained this morning Feb 5th 2025, my PC was hit by a malware last weekend (31st jan), and among the details the malware managed to steal where cookies on my Ms rewards account.

I received an email earlier today saying the purchase I flagged up has been revoked and the points returned to my account, now I go there tonight to keep a check on things (Been religiously checking everything that I've changed passwords on and beefed up security) only to receive a large full screen notice telling my account has been suspended for violations of my terms of service.

There are no links, no "contact us", no "let us know what happened..." just a slap in the face..

how do I get my account re-instated?

Please don't ask me to log into it and click on something, because I can't

Answer 1

I see that your Microsoft Rewards account has been suspended. Please note that this is a community forum for users like you, and we do not have access to check accounts. If you believe the suspension was a mistake, the only way to appeal is by contacting Microsoft Rewards support directly through this form: https://rewards.bing.com/support

They are the only ones who can check your account and investigate this further. Please note that their response time is typically 24-48 hours, but it may take longer depending on the volume of tickets they're receiving.