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I’m unable to sign out of the Microsoft account on my computer through Settings. This is causing problems when I try to sign in with the correct Microsoft account, because the device is still linked to an invalid email address. As a result, verification codes are being sent to an email address that no longer exists. Because I can’t receive these codes, I’m unable to access any Microsoft products, including Microsoft Project, which I’ve already purchased and I also can’t contact support.
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
Hello Viego,
Is the old email address you are trying to remove a personal Microsoft account or a work or school account? It is my previous business work email
When you mentioned that verification codes are being sent to an email that no longer exists, are these codes for Microsoft Authenticator, or were they product‑related emails (such as a product key) previously sent to that account? Pass key, I believe. Not sure, the response is always, we sent a code to your email on file.
How are you currently attempting to sign out? Are you receiving any specific error messages during the process? The is no option to sign out, this is one of my issues
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Hello @Vanessa,
Thank you for your response. I have sent you a message via private message because the information we are discussing contains personal details. Since the information I will need from you may also include PII, please continue communicating with me through private message, there is no need to reply to this public comment.
Please check the private message whenever you have time, and I will continue assisting you there.
Hello @Vanessa,
I’ve sent you a message via private message, as it contains information related to your case.
Please check it whenever you have time. If you have any questions or need further clarification after reviewing it, feel free to reply there and I’ll be happy to assist.
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Hello @Vanessa,
I am writing to see how things are going with this issue. Have you had a chance to check the private message Lily sent to you? Any update would be appreciated.
Please feel free to let us know if there’s anything we can assist you with.
Wish you have a great day.
Dear @Vanessa,
Thank you for reaching out to the Microsoft Q&A forum. I am happy to assist you.
To better understand the issue, could you please help confirm the following details:
Is the old email address you are trying to remove a personal Microsoft account or a work or school account?
When you mentioned that verification codes are being sent to an email that no longer exists, are these codes for Microsoft Authenticator, or were they product‑related emails (such as a product key) previously sent to that account?
How are you currently attempting to sign out? Are you receiving any specific error messages during the process?
If possible, please go to Settings > Accounts > Your accounts, take a screenshot of what appears there, and send it to me.
For your privacy, kindly send the screenshot through private message to avoid exposing any personal information. Here's how you can access your private messages:
Providing these details will enable me to offer the most accurate next steps and, if necessary, route your request to the appropriate team for further assistance. Looking forward to your response so we can assist you further!
Hello @Vanessa,
I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
Please feel free to let me know if there’s anything I can assist you with.
I look forward to hearing from you soon.
Wish you have a great day.
The AI response is inadequate and does not match my screen. The directions are useless