I cannot verify my student status

Question

Hi Microsoft support team,I' trying to get this student deal "https://www.microsoft.com/en-us/microsoft-365/blog/2026/01/15/college-students-now-get-12-months-of-microsoft-365-premium-and-linkedin-premium-career-on-us/?fbclid=IwY2xjawPyEVpleHRuA2FlbQIxMABicmlkETFEMTlzVmE4Qm9POVVlcWNpc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHpWr1z1gMB2sA4s0vzahGQlve3MPh4vK5lG1018jMuKzHKtGVcLbSRf4cCbE_aem_Towgn6TeZSWmIlXzrCVM5A" but I cannot verify my status. Can you support me? thank you

Answer 1

Hi Huong thao,

Thank you for reaching out to Microsoft Q&A Forum and for sharing the link to the student offer. I understand how frustrating it can be when you’re unable to verify your student status while trying to access the offer.

Student verification for this promotion is handled through an automated eligibility system. In some cases, verification can fail at an individual account level even if the school itself is eligible or other students have successfully redeemed the offer. Unfortunately, there isn’t a way to manually submit documents (such as enrollment or scholarship certificates) through this channel.

At this point, the recommended next step is to contact Microsoft Support, as they are the only team that can review student‑verification failures and account‑specific eligibility issues.

You can contact Microsoft Support by following these steps:

• Visit: https://support.microsoft.com/contactus
• Briefly describe your issue (for example, “Unable to verify student status for Microsoft 365 and LinkedIn Premium offer”) and press Enter
• Scroll down and select Contact Support and choose the support option that offered on your screen

If your Microsoft 365 student verification eventually succeeds but you don’t receive the LinkedIn Premium activation email afterward, LinkedIn Support may also need to review the activation on their side.

You can also follow the instructions in this article to contact LinkedIn support: https://www.linkedin.com/help/linkedin/answer/a518597/getting-help-and-contacting-linkedin-customer-service?lang=en

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link 

I hope this helps guide you to the right support channel to get this resolved. In case you need my help, feel free to let me know.

Answer 2

Verification for these offers usually goes through a third-party service like SheerID or Proxi.id. If it's failing, it’s usually due to a mismatch in data or document clarity. To fix the verification issue, ensure you are using your official school email and that any uploaded documents clearly show your name, school, and a 2026 date. If the automated system fails, clearing your browser cache or contacting the verification provider's help desk is the best path forward.