why does my computer crashes when trying to print a calendar?

Question

My pc crashes everytime i try to print a monthly calendar in outlook

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

When you say the PC is crashing, do you mean that the PC restarts when you print a calendar, or that the application simply closes?

Are you using the Outlook app (from an Office subscription) or Outlook Classic?

Answer 2

If your computer crashes when trying to print a monthly calendar in Outlook, it may be related to issues with the print driver or the Outlook application itself. Specifically, if you are using Microsoft Outlook in a Citrix environment with certain versions of AppSense software, it can lead to stability issues, including crashes while printing. Symptoms may include Outlook crashing during print jobs, high CPU usage, and poor performance.

To troubleshoot this issue, you can consider the following steps:

1. Ensure that you are using a compatible version of the AppSense Environment Manager, as certain versions have been known to cause problems.
2. Check if your printer driver supports advanced printing features, as using a driver that does not support these features can lead to issues.
3. Repair your Office installation or the Outlook data files using the Inbox repair tool (scanpst.exe) to fix any potential corruption.
4. Make sure your antivirus software is up-to-date, as outdated antivirus can conflict with Outlook's functionality.

By following these steps, you may be able to resolve the crashing issue when printing your calendar.