How do I check the status of service ticket [Moderator Note: Personal Info Removed]

Question

I am asking for help on my hotmail account that has been hacked. My O365 family account and xbox account are tied to it, and I am not able to get to my files. I have opened two service requests.

Server request [Moderator Note: Personal Info Removed] and they said sombody would reach out to me. I have proof that the [Moderator Note: Personal Info Removed]@hotmail.com account is mine, and I have the payment information to back it. Please help.

Thank you

[Moderator Note: Personal Info Removed]

This has been sent with me new outlook.com account, and I also use [Moderator Note: Personal Info Removed]@everettb.com

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

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Hi Everett Birdsall,

Thank you for reaching out to Microsoft Q&A Forum and for clearly explaining the situation. I’m really sorry to hear that your Hotmail account was compromised and that this has impacted your Microsoft 365 Family subscription, Xbox account, and access to your files. I understand how serious and stressful this is.

Since you have already opened a ticket and now want to get an update about that ticket, you can open another ticket and connected to the agent, then provide your ticket number and also the description about that case. The agent will get your ticket checked and provide you with your needed information.

I sincerely hope this gets resolved soon and that you regain access to your account and data.Thank you for your patience and understanding.

Answer 2

To check the status of your service ticket [Moderator Note: Personal Info Removed], you will need to follow up directly with Microsoft Support. Since you have already opened two service requests regarding your hacked Hotmail account, it is important to ensure that you provide them with any necessary information to verify your identity and ownership of the account.

You can typically check the status of your service tickets by contacting Microsoft Support through their official support channels. If you have received any confirmation emails regarding your service requests, they may contain information on how to track the status of your tickets.

If you haven't received a response yet, I recommend being persistent in reaching out to them, as they may have a backlog of requests to handle.

Additionally, ensure that you have all relevant information ready, such as proof of account ownership and any payment information that can support your case when you contact them again.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A