account hacked, changed password, not receiving emails.

Question

My Hotmail account was hacked. I hit "sign out everywhere," created a new password. I am able to get into my email, but now I am not receiving emials.

Answer 1

Hello,

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation (skip if you have done)

Go to your account online, go to Devices, remove any devices you don't recognize. (skip if you have done).

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If your Hotmail account has been hacked and you've changed your password but are not receiving emails, there are a few steps you can take to troubleshoot the issue:

1. Check Spam/Junk Folder: Sometimes, legitimate emails can end up in the spam or junk folder. Make sure to check those folders for any missing emails.
2. Review Email Rules: After a hack, it's possible that the hacker set up rules that could be filtering or redirecting your emails. Sign in to your Outlook account and check the settings for any rules that may have been created. Delete any suspicious rules.
3. Check Forwarding Settings: Ensure that there are no forwarding addresses set up that could be redirecting your emails to another account. You can find this in the Outlook settings under Mail > Forwarding.
4. Verify Account Security: Since your account was compromised, ensure that your security settings are updated. Enable two-factor authentication (2FA) if you haven't already, and review any connected apps or devices for unauthorized access.
5. Contact Microsoft Support: If the issue persists, consider reaching out to Microsoft Support for further assistance. They may be able to help you identify any underlying issues with your account.
6. Monitor Account Activity: Keep an eye on your account for any unusual activity. If you notice anything suspicious, take immediate action to secure your account.

Following these steps should help you address the issue of not receiving emails after regaining access to your account.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A