Shared Microsoft 365 access on partners PC is requesting payment update or it will block access.

Question

Despite having shared access to the Microsoft 365 Family with my partner's PC, the software on her PC indicates there is a billing issue and demands the payment details to be updated to avoid losing access. Why is this so? The second PC install should not require payment?

Answer 1

how do I talk to a person for Microsoft Support

Answer 2

Ok. Then how do I talk to a person for Microsoft Support?

Answer 3

When using Microsoft 365 Family, each member can share the subscription on multiple devices without needing to pay for additional installations. However, if the software on your partner's PC is requesting a payment update, it could be due to a few reasons:

1. Billing Issues: There may be an issue with the billing information associated with the Microsoft 365 Family subscription. If the payment method has expired or there are insufficient funds, it may trigger a request for payment details.
2. Account Verification: Sometimes, Microsoft may require verification of the account to ensure that the subscription is active and that all users are authorized to access the service.
3. Subscription Status: If the subscription has lapsed or been canceled for any reason, this would also result in a request for payment to restore access.

To resolve this issue, you should check the billing information in the Microsoft 365 Admin Center and ensure that the subscription is active and that the payment method is valid. If everything seems correct, you may want to contact Microsoft Support for further assistance.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Microsoft 365 Apps activation error: "We've run into a problem with your Office 365 subscription"