Account Recovery - Credential ID Available: 13854BFB14C04975

Question

Hi Microsoft Support Team, I have lost access to my Certification Profile (forgot the login email) but I have my Credential ID from my AZ-104 certificate. Credential ID: 13854BFB14C04975 Please use this ID to locate my profile and help me link it to my current email address. I can provide further ID verification if needed. Thank you.

Moved from Azure Functions

Answer 1

For MS help you need to connect with Microsoft Credential Support.
You can aslso create a support request

Product:Microsoft Credentials

Category:Certifications

Issue:Certificate or Transcript

https://support.serviceshub.microsoft.com/supportforbusiness/create

Answer 2

Unfortunately, Microsoft Credentials Support cannot assist with the recovery of personal accounts or linking profiles to new email addresses using Credential IDs. To recover access to your Certification Profile, you will need to recover the login email associated with your account. If you have forgotten your Microsoft account username, you can refer to the guide on recovering your username. If you need further assistance, you can contact Microsoft Credentials Support directly for help with your specific situation.

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References:

• Accessing your Learn profile
• Missing Exams or Certifications