bluetooth-earphones-produce crackling sound while playing video

Question

bluetooth-earphones-produce crackling sound while playing video

Answer 1

Hi shri pandey,

Thanks for reaching out to Microsoft Q&A Forum. I understand you are experiencing crackling sound from Bluetooth earphones while playing videos on Windows 11.

Can you please provide some information follow the questions below so that I can have a better look on this issue for you:

• Have you tested your earphones with another device and still receive the crackling sound?

Answering this question will help a lot. Thank you so much.

In the meantime, please try to follow these steps to see if they resolve your issue:

1, Turn off Hands‑Free Telephony for the Bluetooth earphones

• Press Windows + R, type control, and press Enter
• Open Devices and Printers
• Right‑click your Bluetooth earphones and select Properties
• Go to the Services tab
• Uncheck Hands‑Free Telephony
• Click Apply and OK

2, Disable audio enhancements for the Bluetooth device

• Right‑click the speaker icon on the taskbar and select Sound settings
• Select More sound settings
• Under Playback, select your Bluetooth earphones and click Properties
• Go to the Enhancements tab
• Check Disable all enhancements
• Click Apply and OK

3, Set the Bluetooth device as default playback device only once

• In More sound settings, under Playback
• Right‑click your Bluetooth earphones
• Select Set as Default Device
• Do not set it as Default Communication Device

4, Reset Bluetooth support service

• Press Windows + R, type services.msc, and press Enter
• Find Bluetooth Support Service
• Right‑click it and select Restart
• Close the Services window

5, Turn off USB power saving for Bluetooth adapter

• Press Windows + X and select Device Manager
• Expand Universal Serial Bus controllers
• For each USB Root Hub, right‑click and select Properties
• Go to the Power Management tab
• Uncheck Allow the computer to turn off this device to save power
• Click OK

6, Remove and re‑pair the Bluetooth earphones

• Open Settings > Bluetooth and devices
• Select Devices
• Remove the Bluetooth earphones
• Restart the PC
• Pair the earphones again and test the audio

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Answer 2

Hello there! I'm glad to help you today!

May I ask what is the make and model of your computer? If you don't know the make and model or it's a custom, may I ask if you know the make and model of the motherboard?

Press Windows + R, type msinfo32, and hit Enter.

In the System Summary section, please provide me the three things below.

BaseBoard Manufacturer

BaseBoard Product

BaseBoard Version

Also, may I ask what is the make and model of your Bluetooth headset?