I cant register my old account to microsoft authenticator

Question

Hello,

I cant add my old account to microsoft authenticator after a factory reset of my phone.

I have tried to use different mail to get code from but it says to meany requests for code please try again tomorrow. Well iv waited and it still says come back tomorrow. Can you some how refresh my request so i can get the code to other email adress?

Best regards /Michael

Answer 1

To resolve the issue of not being able to register your old account to Microsoft Authenticator after a factory reset, you may need to reset your Multi-Factor Authentication (MFA) settings. Since you are experiencing difficulties with receiving codes and are facing a temporary lockout due to too many requests, here are some steps you can take:

1. Wait for Lockout to Expire: Unfortunately, if you are receiving a message about too many requests, you will need to wait until the lockout period expires before attempting to request a code again.
2. Contact Support: If waiting does not resolve the issue, consider contacting Microsoft support directly. Explain your situation and request assistance with resetting your MFA settings. You may need to provide verification details to prove your identity.
3. Use Alternative Recovery Options: If you have set up any alternative recovery options (such as a backup email or phone number), try using those to receive the verification code.
4. Check Admin Access: If you are part of an organization, check with your Global Administrator to see if they can reset your MFA settings from their end.

These steps should help you regain access to your Microsoft Authenticator and register your old account again.

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References:

• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request)
• Requesting a Tenant Admin MFA Reset