I thought looking at my account my subscription was paid

Question

It seems I had a problem with a business account overtaking my personal account. I thought I had fixed it and updated my credit card information and it said on my account it was paid on the 11th ofDecember. Yet my subscription has been cancelled?

I

Answer 1

What do you mean exactly by your business account taking over your personal account? Are you saying the apps are using business account to sign in, hence it won't recognize the subscription in your personal account, or? Please clarify if you don't mind, as that might be where the problem is.

You did verify in your account https://account.live.com > Service that your subscription is in active status right?

Answer 2

I am overseas so how can I make contact. I have updated my credit card details so dont know what went wrong

Answer 3

It sounds like there may have been a mix-up with your accounts, especially with a business account potentially taking over your personal account. Even if your account shows that the subscription was paid, there could be other factors at play that led to the cancellation of your subscription.

Here are a few steps you can take to resolve this issue:

1. Check Your Billing History: Ensure that the payment was processed correctly and that there are no outstanding balances.
2. Contact Microsoft Support: Since account issues can be complex, especially with overlapping accounts, it’s best to reach out to Microsoft Support for assistance. They can provide specific details about your account status and help you resolve the issue.
3. Review Subscription Status: Sometimes subscriptions can be canceled due to issues with payment methods or account verification. Make sure your credit card information is up to date and that there are no issues with your payment method.

If you need to cancel or manage your subscriptions, you can refer to the support articles provided by Microsoft for guidance on how to do so effectively.