Copilot - Does not work - Answer the same sentence all the time

Question

Hello,

When I want to work with Copilot, it replies “Sorry, I wasn't able to respond to that. Is there something else I can help with?” over and over again.

It's not possible to get any help or answers to my requests.

Do you know how I can solve the problem?

Thank you for your help!

Answer 1

The same issue if I select Work or Web.

Rebooted,

Cleared Edge browser cache, but the same issue.

If I open Edge in a private window, it does work, though.

Answer 2

Still is same issue.

Answer 3

If Copilot is repeatedly responding with the message "Sorry, I wasn't able to respond to that. Is there something else I can help with?", it may indicate that it is having trouble understanding your requests or there could be an issue with its functionality. Here are some steps you can take to troubleshoot the problem:

1. Rephrase Your Questions: Sometimes, the way a question is asked can affect how Copilot interprets it. Try rephrasing your queries to see if that helps.
2. Check for Connectivity Issues: Ensure that your internet connection is stable, as connectivity problems can affect Copilot's performance.
3. Verify Licensing and Permissions: Make sure that your account has the appropriate licenses and permissions to use Copilot. If there are any issues with your account or licensing, it may limit Copilot's functionality.
4. Clear Cache or Reset Application: If you are using Copilot in a specific application, clearing the cache or resetting the application may resolve some issues.
5. Consult Documentation: Check the official documentation for any known issues or specific troubleshooting steps related to Copilot.

If the problem persists after trying these steps, consider reaching out to Microsoft support for further assistance.

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References:

• Copilot isn't working. What should I do?
• Copilot is missing, disabled, or doesn't work correctly