How can I cancel my premium power bi user subscribed through my personal email account and not able to login to administration centre

Question

I am not able to login to administration centre and cancel my premium power bi use licence subscribed through my personal email account rather companys email account. I am now stuck as next years renewal is close and I am not able to cancel the subscription as Microsoft portal asks me to login to administration centre.

Answer 1

Dear manpreet kaur

Thank you for reaching out to the Q&A Forum.

Please note that this is a community‑based forum, so I don’t have access to Microsoft’s billing systems or the ability to directly cancel subscriptions. However, I’ll do my best to guide you in the right direction.

For Power BI subscription issues, the Power BI Community Forum is the appropriate place to discuss service‑related questions. You can also try the following steps:

• Visit https://app.powerbi.com and sign in.
• Click the gear icon in the top‑right corner and open Settings.
• Under the General tab, look for an option to Close Account. Follow the prompts to complete the process. This will cancel the subscription and delete related data.

If this doesn’t work, it’s possible that the subscription was created through Microsoft’s website under a standalone tenant where you may be the only admin. Please check your email for any tenant‑related information, sign in to the Microsoft 365 Admin Center, and try canceling any associated billing from there.

If these methods don’t work due to permission restrictions, you can contact Microsoft Support directly via phone to see if the support agents can assist you. Contact Microsoft Office Support

For reference, you can also check a similar thread here: How to cancel Power BI Suscription

Hope this information helps.

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