My account was hacked

Question

My Hotmail account was hacked, I completed the recovery, but I am not receiving emails, and all my sent emails are missing. Is there someone at Microsoft who can help me? A live chat would be great!

Answer 1

Hello,

This is because your sent emails have been deleted. You can try recovering your emails using the following link:
https://support.microsoft.com/office/%E5%9C%A8-outlook-%E4%B8%AD%E6%81%A2%E5%A4%8D%E5%92%8C%E8%BF%98%E5%8E%9F%E5%B7%B2%E5%88%A0%E9%99%A4%E7%9A%84%E9%A1%B9%E7%9B%AE-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce

Answer 2

If your Hotmail account has been hacked and you're experiencing issues with missing emails and not receiving new ones, here are some steps you can take:

1. Check Account Activity: If you regain access to your account, check for any unauthorized changes or settings that might have affected your email flow.
2. Contact Microsoft Support: Since you are looking for live assistance, you can reach out to Microsoft Support directly. They can help you with account recovery and may have additional tools to verify your identity. To initiate a chat, you can use the Microsoft support portal and navigate to the appropriate section for account issues.
3. Use the Recovery Form: If you haven’t already, you can fill out the official account recovery form to try and regain full access to your account. Provide as much detail as possible to help verify your identity.
4. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Following these steps should help you address the issues with your hacked account and get the assistance you need from Microsoft.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A