1
Open Device Manager (accessible by right clicking your Start Button)
Expand the Batteries section
For each device in that section:
Right click and choose Disable
Wait a second or two, then right click and choose Enable
Close Device Manager
Restart (not shut down) your laptop, then check if that resolves the problem.
2
If that does not resolve the problem, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System INformation window.