Good day, please help, I have tried everything however I dont have any sound on the computor

Question

Good day, please help, I have tried everything however I dont have any sound on the computer

Answer 1

Hi Nadine de Wit,

Thanks for reaching out to Microsoft Q&A Forum. I understand that you are experiencing no sound on your Windows 11 computer.

Before proceeding, please confirm whether you have already tried all the steps suggested by the Q&A Assist bot. If yes, please try the additional steps below:

1, Restart Windows audio services

• Press Windows + R, type services.msc, and press Enter
• Restart Windows Audio
• Restart Windows Audio Endpoint Builder

2, Check volume mixer and app output

• Right-click the speaker icon on the taskbar
• Open Volume mixer
• Make sure the correct output device is selected
• Ensure all apps are not muted and volume is turned up

3, Disable audio enhancements

• Open Settings
• Go to System > Sound > All sound devices
• Select your output device
• Turn off Audio enhancements

4, Reinstall the audio device

• Right-click Start and open Device Manager
• Expand Sound, video and game controllers
• Right-click the audio device and select Uninstall device
• Restart the computer to let Windows reinstall the driver automatically

5, Check communications audio settings

• Open Control Panel
• Go to Sound > Communications tab
• Select Do nothing and apply the changes

6, Check default sound format

• Open Settings
• Go to System > Sound > All sound devices
• Select your output device
• Under Format, choose a different default format and test the sound

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Answer 2

1

Right click your Start Button and open Device Manager.

Expand the 'Sound, Video and Game Controllers' section.

Please provide a screenshot of that full Device Manager window.

2

CLick your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 3

If you are experiencing no sound on your computer, here are some steps you can try to troubleshoot the issue:

1. Update Audio Drivers: Go to Device Manager, find "Sound, video and game controllers," right-click your audio device (likely "Realtek" or "Intel SST"), and select "Update driver" to search automatically for updates. Alternatively, you can download the latest drivers directly from the manufacturer's website.
2. Set Correct Playback Device: Right-click the speaker icon in the taskbar, select "Open Sound settings," and ensure that your laptop speakers are selected as the output device.
3. Run Windows Troubleshooter: Go to Settings > System > Sound, and click on "Troubleshoot" under the Output section to identify and fix any issues.
4. Check for Windows Updates: Sometimes, audio issues can be resolved with cumulative updates. Check for any pending updates in Settings > Update & Security > Windows Update.
5. BIOS/Firmware Check: Ensure your BIOS is up to date via the manufacturer's support downloads, as audio initialization can sometimes depend on firmware.

If none of these steps resolve the problem, it may indicate a hardware issue, and you should consider contacting your device's support for further assistance.