Unlimited contacts in Azure support plans

Question

We decided to not re-up our Unified Support contract so I'm looking at other options.

The Azure support plans, excluding Basic, all say that there are unlimited contacts for who can open cases. Does this mean I can upgrade to one of these plans and add my team to the contacts in order to create cases if needed?

What are the limitations and at what point would I need to enroll each person under their own support plans?

Thanks.

Answer 1

Yes, with the Azure support plans (excluding the Basic plan), you can add unlimited contacts who can open support cases. This means that if you upgrade to one of these plans, you can designate your team members as contacts to create cases as needed.

However, there are some limitations to consider:

• Each contact must be designated appropriately within your Azure account.
• If you have a specific number of users or roles that require support, you may need to enroll them under their own support plans if they exceed the designated contacts allowed by your current plan or if they require additional support levels.

It's advisable to review the specific details of each Azure support plan to understand the exact limitations and requirements for adding contacts and creating cases.