Identity validation verification suck for over 7 days.

Question

I have approved my primary email; my secondary email did not get any email. My profile is stuck for over 7 days.

Answer 1

If your identity validation is stuck for over 7 days and you have already approved your primary email, you may want to check the following:

1. Ensure that you did not miss an email verification link that was sent to your secondary email. If you did not receive it, you may need to create a new identity validation request, as the original link cannot be resent.
2. If you believe you have not received any email at your secondary email, verify that the email address is not a distribution list and can receive emails from external addresses.
3. If the validation process fails for reasons other than a missed email, the Microsoft validation team may not have been able to verify your information. In this case, you might need to delete your Artifact Signing account to avoid being billed for unused resources.

If you need further assistance, consider contacting Azure Support or using Microsoft Q&A with the tag artifact-signing for more help.