How do I get emails after changing password

Question

My email got hacked and after changing my password I can't receive emails.

Answer 1

Hi,

Thank you for sharing your question. I understand how worrying and disruptive it feels to suddenly stop receiving emails even though you changed your password successfully. It’s completely normal to be concerned, and I’m here to help you get your inbox working again.

This usually happens because attackers often leave behind hidden mailbox rules, forwarding settings, or filters that continue redirecting or deleting your incoming mail even after you reset your password. Microsoft notes that after a compromise, hackers may create inbox rules or set up forwarding that prevents new messages from arriving in your inbox, or your mailbox may be temporarily blocked due to unusual activity.

To fix this, sign in on a computer and review the Outlook.com settings. Check your Rules, Forwarding, IMAP, and Junk Email settings to remove anything suspicious. Microsoft guidance emphasizes deleting unexpected rules, removing unwanted forwarding, verifying that no unrecognized aliases exist, and confirming all security information belongs to you. If forwarding was enabled or rules were created by the hacker, removing them will allow emails to return to your inbox. Also, Microsoft explains that unusual sign‑in activity may lead to temporary blocking, so ensuring your account is fully secured including enabling two‑step verification—helps restore normal delivery.

Before moving forward, could you confirm whether you see any unfamiliar rules or forwarding settings in your Outlook.com mailbox? This will help identify whether messages are being redirected or blocked.

Please feel free to follow up with what you find I’ll be here to guide you through whatever next steps you need to get your email flowing normally again.

I hope this helps

 

Best Regards,

Noel

Answer 2

If you're unable to receive emails after changing your password, it may be due to a few reasons related to your email configuration. Here are some steps you can take:

1. Check Email Rules and Forwarding: Sometimes, hackers set up rules or forwarding addresses that can prevent you from receiving emails. Sign in to your email account and check the settings for any suspicious rules or forwarding addresses that may have been added.
2. Re-enter Password: If you changed your password but your email client or app did not prompt you to enter the new password, you may need to manually update it in your email settings.
3. Check for Account Recovery Options: If you are still having issues, consider checking if there are any recovery options available for your email account that you can use to regain access.
4. Contact Support: If the problem persists, it may be best to contact your email service provider's support for further assistance.

These steps should help you troubleshoot the issue of not receiving emails after a password change.

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References:

• No password prompt for iOS email profiles in Intune after password change
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed