Emails are not being sent

Question

I got hacked recently in my email and now I don’t get any emails, people have tried to send test emails to see if it works on the web but nothing happens , I’ve checked privacy and security but nothing will work

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

===========

If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If you are not receiving any emails after being hacked, it is crucial to take several steps to troubleshoot and resolve the issue. Here are some recommended actions:

1. Check Email Rules: Sign in to your email account and check for any suspicious rules that may have been set up by the hacker. Go to Settings → Mail → Rules and delete any unknown or suspicious rules.
2. Review Forwarding Settings: Check if there are any unknown forwarding addresses set up that might be redirecting your emails elsewhere. This can be found in Settings → Mail → Forwarding.
3. Sign Out of All Sessions: To ensure that the hacker is completely removed from your account, sign out of all active sessions. You can do this by going to Microsoft Account Security and using the "Sign out everywhere" option.
4. Check App Permissions: Review the apps that have access to your account and revoke any that you do not recognize. Hackers often use these to maintain access.
5. Monitor Sign-in Logs: Keep an eye on your sign-in logs for any suspicious activity to ensure that your account remains secure.
6. Reset Your Password: Change your password again to something strong and unique, and ensure that multi-factor authentication (MFA) is enabled for added security.
7. Contact Support: If the issue persists, consider reaching out to Microsoft Support for further assistance.

By following these steps, you should be able to regain control of your email account and resolve the issue of not receiving emails.

---

References:

• Hacker set up continuous draft ransomware email - Microsoft Q&A
• Fix issues with printers, scanners, and LOB apps that send email using Microsoft 365