My own emails are being sent to Junk automatically

Question

Category: Email → Junk Email / Account Delivery Issues

Hello Microsoft Support Team,

 

I am experiencing a critical issue with my Outlook account: emails sent from my own account are automatically delivered to the Junk folder, even though they originate from my own email address.

 

Here are the details:

 

• Devices used: Only one device / app (no other apps or forwarding configured)

 

• Steps I have already taken:

 

1. Attempted to mark messages as Not Junk

 

2. Tried to add my own email to Safe Senders, but Outlook does not allow adding my own email

 

3. Checked rules, which are empty

 

4. Verified that no forwarding or duplicate accounts exist

 

5. Focused Inbox is turned off

 

Current behavior:

 

• When moving emails from Junk to Inbox, Outlook immediately moves them back

 

• Safe Sender settings and rules do not apply

 

• This affects both old emails currently in Junk and new emails sent from my own account

 

Request:

 

1. Please investigate and reset any internal spam/abuse flags on my account so that emails I send from my own account are trusted and delivered to Inbox.

 

2. Advise if it is possible to release emails currently in Junk back to Inbox.

 

3. Provide guidance on any additional steps I should take to prevent this issue in the future.

 

This issue is preventing me from reliably accessing my own emails. Thank you for your prompt assistance.

HOw I Can get Microsoft Support? I am no able to get a direct option...

 

Account verification

Answer 1

It sounds like you're experiencing a frustrating issue with your emails being incorrectly classified as junk. Here are some steps you can take to address this problem:

1. Check Spam Addresses: If you are using a mobile device, ensure that there are no spam addresses listed in the default mail application that could be affecting your email delivery. You can remove any entries that should not be there, such as your own email address or your corporate domain.
2. Review Junk Email Settings: In Outlook, ensure that your Junk Email Filter settings are configured correctly. You may want to set the filter to No automatic filtering to prevent conflicts with Microsoft 365's spam filtering. This setting allows Outlook to use the safelist collection without automatically classifying messages as spam.
3. Report False Positives: If Microsoft 365 is incorrectly identifying your messages as spam, you can work with recipients to submit these false positives to Microsoft for analysis. This can help improve the filtering process.
4. Check for Non-Delivery Reports (NDR): If you receive any NDRs when sending emails, it may indicate that your sending IP address is blocked. You can follow the instructions in the NDR to resolve this issue.
5. Contact Microsoft Support: Since you mentioned difficulty in reaching Microsoft Support, you can try accessing the support page through your Outlook account settings or visit the Microsoft support website for further assistance with your account.

By following these steps, you should be able to mitigate the issue of your emails being sent to the Junk folder.

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References:

• New email messages automatically move to the Junk folder in Microsoft Outlook
• External senders - Troubleshoot email sent to Microsoft 365
• Configure junk email settings on Exchange Online mailboxes

Answer 2

Hi,

Thank you for sharing your question. I understand how frustrating and worrying it is when emails you send from your own account are consistently being moved to Junk, especially after you have already checked rules, safe senders, and forwarding settings.

It’s completely reasonable to expect Outlook to trust messages coming from your own account, so seeing them immediately pushed back to Junk can indicate a deeper filtering or account‑level protection issue.

This behavior can occur when Microsoft’s spam filters have flagged your account due to unusual activity, past compromised sessions, or automated detection of suspicious outbound mail. When that happens, local settings such as rules and Safe Senders no longer override server‑level filtering, and Outlook may continue redirecting your own messages to Junk. To resolve this, the recommended next steps are to fully secure your account by changing your password, reviewing recent sign‑ins, removing any unusual connected apps, and ensuring no suspicious mailbox rules or forwarding exist. After securing the account, you can request direct help from Microsoft Support to review and clear any internal spam or abuse flags affecting delivery.

May I ask whether you have already reviewed your Recent Activity and Security Info at https://account.microsoft.com to check for any unfamiliar logins?

Please feel free to let me know what you find, and I’ll be happy to guide you through the next steps and help you connect with the appropriate Microsoft Support channel so your emails begin arriving in your Inbox again.

 

I hope this helps

 

Best Regards,

Noel