cancel PBI PRO

Question

I need to cancel my Microsoft Power BI PRO subscription - domain => [Moderator note: personal information removed]@ummagumma.xyz. I can't find the cancellation option in the account management.

[Moderator note: personal information removed]

Answer 1

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Hello Claudemir Dioto,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with canceling your Power BI Pro subscription. I truly understand how you feel. Let me assist you go through this situation.

Step-by-step cancellation:

1. Go to the Microsoft Subscriptions page: https://account.microsoft.com/services
2. Sign in using the account that was used to purchase Power BI Pro — in your case: @ummagumma.xyz
3. Find your Power BI Pro subscription in the list.
4. Select Manage.
   • If you see Turn on recurring billing instead of "Manage", that means the subscription is already set to expire and no further charges will occur.
   1. On the next page, click Cancel (or sometimes “Upgrade or Cancel”).
5. Follow the on‑screen instructions to complete the cancellation

For more information, please check at this page: https://support.microsoft.com/en-us/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

If the Cancel button is missing, this happens when:

Please check details here: https://support.microsoft.com/en-us/account-billing/unable-to-cancel-your-microsoft-subscription-661ead29-7e86-474a-9499-a8b05d44fcf9

If it still cannot be done, please contact Microsoft support: https://support.microsoft.com/home/contact

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Answer 2

To cancel your Microsoft Power BI Pro subscription, you typically need to turn off recurring billing if it is enabled. After that, you should be able to cancel your subscription through your account management settings. Here are the general steps you can follow:

1. Go to the Microsoft account services page: https://account.microsoft.com/services.
2. Sign in with your account associated with the Power BI Pro subscription.
3. Look for the subscription you want to cancel and select the option to manage or cancel it.

If you are unable to find the cancellation option, it may be due to your account type or administrative settings. In that case, you may need to contact your organization's IT administrator for assistance.

For more detailed guidance, you can refer to the Microsoft documentation on canceling subscriptions.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Close your account, cancel your subscription, end your trial