I need to talk to person. Online support has been tried and failed.

Question

How long do I have to go in circles to get help to address a possible clone of my Outlook on Mobile, Apple laptop, and apple desktop. I have tried all suggestions. I paid money for the Microsoft 360, just paid for recent renewal. This is such poor service. I am desperate.

Answer 1

Welcome Vivien and Tim Halloran,

Thank you for reaching out to Microsoft Q&A forum.  

I can imagine how frustrating it is to run into problems with Outlook. 

Before reaching out to our live chat service, could you explain your issue so I can provide some basic troubleshoot steps first? 

For faster and more specialized assistance, I kindly recommend reaching out to Live Chat Support. Support agents are available to help you troubleshoot the issue in real time and provide more in‑depth guidance.  Please follow the steps below to connect with Live Chat Support. 

1. Visit the Microsoft Support contact page: Contact - Microsoft Support 
2. In the search bar provided on the page, type "Clone on Outlook" and press Enter.  
3. Click on the "Get Help" button that appears.  
4. Scroll down the page until you see and click on the "Contact Support" option.  
5. When prompted to select your product or service, choose "Other Products".  
6. For the category, choose "Outlook".  
7. Look for and click on "Chat with a support agent in your web browser".  
8. When prompted, provide a valid contact email where Microsoft can reach you regarding your case.  
9. Explain your situation clearly: Be concise but provide all the relevant details.    

Thank you for your understanding.

Answer 2

If you are experiencing issues with your Outlook and have already tried online support without success, you may want to consider reaching out to Microsoft Support directly for more personalized assistance. Here are some steps you can follow to contact them:

1. Use the Get Help App: On your device, type "Get Help" in the search bar and open the app. From there, you can type "Chat with an agent" to initiate contact.
2. Contact Support: Click on the "Contact support" button at the bottom of the app. Choose the product you need help with and follow the prompts to connect with a live agent.
3. Call Back Option: If you prefer to speak with someone directly, you can select the "Call me back" option and provide your contact details.

This should help you get in touch with a representative who can assist you further with your Outlook issues.

---

References:

• I need to talk to someone!! - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A