How do I cancel an accidenta subscription

Question

How do I cancel an accidental second subscription?

Answer 1

Sign in to your Microsoft account using this link. Do you see two separate subscriptions or just one subscription with an expiry date approaching almost 24 months remaining?

https://account.microsoft.com/services/

If two separate subscriptions appear, follow the instructions in this link to check your eligibility for a refund and cancel the subscription.

https://support.microsoft.com/en-us/office/annuler-un-abonnement-microsoft-365-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you are still unable to resolve the double payment issue, this forum is just a user-to-user forum, and you will need to contact Microsoft support directly. Here's how:

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click on "Get help for your home".

In the field provided for this purpose, enter "billing".

Press Enter, then on the next page, scroll down and click "Log in to contact support".

Access Microsoft 365 and Office - Manage my subscription.

Select the option "Chat with a support agent via a web browser".

Answer 2

To cancel an accidental second subscription in Microsoft 365, follow these steps:

1. Go to the Microsoft 365 admin center.
2. If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products.
3. Select the subscription that you want to cancel.
4. On the subscription details page, in the Subscription and payment settings section, select Cancel subscription.
5. In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next.
6. Select a reason for why you’re canceling, provide optional feedback, then select Cancel now.
7. Repeat these steps to cancel any other active subscriptions if necessary.

Remember that canceling a subscription does not remove your Microsoft account; it will still remain active.

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References:

• Cancel your subscription in the Microsoft 365 admin center