We have lost some people's tasks on a MS planner

Question

I have a premium plan with 78 people across departments. In the past week tasks assigned to certain people have disappeared. The users/tasks do not show in web or in teams and they have confirmed they saw them previously.

We have cleared teams cashe there are no filters

Have gone through all the troubleshooting suggested

Answer 1

Hi @anette Smith,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. I would like to provide you with the following information:

In general, data displayed when using the web version of the application is quite accurate. However, if you have already tried searching for the user name and related tasks on the web version but still cannot find them, it is possible that this data was accidentally deleted previously.

In this situation, I recommend that you contact Microsoft Technical Support so they can help check the Planner activity logs to determine the exact cause of the issue and assist with data recovery. This process will not affect your personal information or data security.

You can follow the steps below to raise a support ticket:

Note: The steps below require Global Administrator permissions on the tenant. If your account does not have sufficient permissions, please contact your organization’s IT department for assistance

Step 1: Go to https://admin.microsoft.com

Step 2: Select Help & Support

Step 3: Enter the subject: Request support for Planner data recovery

Step 4: Click Contact Support

Step 5: Choose the contact method that best suits your needs

Once the ticket has been submitted and assigned to a support engineer, they will proactively contact you. This team has specialized tools to review Planner activity logs and assist you in resolving the issue accurately.

 I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Answer 2

If tasks assigned to certain users in your Microsoft Planner have disappeared, there are a few potential reasons and steps you can take to investigate further:

1. Plan Downgrade: If your premium plan was downgraded to a basic plan, features like timelines, custom fields, and goals would no longer be accessible. Ensure that the plan remains a premium plan to retain all functionalities.
2. Shared Access: After downgrading a premium plan, it no longer shares access with the group. Only the user who downgraded will see both the premium and basic plans. Verify if the plan has been inadvertently downgraded or if sharing settings have changed.
3. Task Visibility: If the tasks were part of a premium plan that is no longer shared, other users won't see their tasks in the "My Tasks" view. You may need to re-share the premium plan to restore visibility for all members.
4. Data Storage: Tasks in basic plans are stored in Azure, while premium plans are stored in Dataverse. If there are issues with data storage or syncing, it could affect task visibility.
5. eDiscovery and Compliance: If your organization has specific compliance or eDiscovery policies, ensure that tasks have not been affected by these policies.

If none of these steps resolve the issue, consider reaching out to Microsoft support for further assistance, as they can provide more detailed insights based on your specific situation.

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References:

• Downgrading premium plans to basic plans
• Microsoft Planner for admins