Wrong data in teams

Question

Phone(home) parameter in the teams contact card shows incorrect number for everyone to a user.

when checked from entra, exchange, on prem AD phone(home) paramater is not found.

how to identify the source of this information to fix it.

Answer 1

Hi Sai krishna
Thank you for posting question to Microsoft Q&A Forum.
According to this issue, you might need to consider checking full user object via Graph (PowerShell) to see if any hidden value properties related to phone.

Connect-MgGraph -Scopes "User.Read.All"

$upn = "******@domain.com" 
Get-MgUser -UserId $upn -Property `
  "id,displayName,userPrincipalName,businessPhones,mobilePhone,imAddresses,otherMails,proxyAddresses" |  Select-Object displayName,userPrincipalName,businessPhones,mobilePhone,imAddresses,otherMails

If you see anything abnormal, you could remove it with command Update-MgUser
If you do not see anything abnormal, please check on Outlook on the web as the affected user at the link: https://outlook.office.com/people > Search the user's name > Open contact and check on the linked contact information.
For further ways to check, please also check on this thread: https://learn.microsoft.com/en-us/answers/questions/5535827/mobile-number-discrepancy-in-teams-delve-and-owa-a (at the step of checking SharePoint Online User Profile (Delve)).

Please let me know if you have any updates from end after performing these checks.
As it would relate to personal information, you could also provide a screenshot if possible via private message I just sent to you.

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