Refund Request - accidental renewal

Question

Hello,

I’m writing to request a refund for my Microsoft Excel subscription that automatically renewed in December. The renewal was unintentional, and I did not realize auto-renew was enabled at the time of purchase.

I have not actively used the subscription since it renewed, and I would appreciate your help in processing a refund. I have just cancelled the subscription.

Please let me know if you need any additional information from me to complete this request. Thank you for your time and assistance.

Best regards,

Sarah

Answer 1

Hello,

Please go to https://account.live.com

Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

Then for refund, go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To request a refund for your Microsoft Excel subscription due to an accidental renewal, you typically need to follow the refund policies set by Microsoft. Since you mentioned that you have canceled the subscription and have not used it since the renewal, you may be eligible for a refund depending on the timing of your cancellation and the specific policies that apply to your subscription type.

If you canceled your subscription within 30 days of the renewal, you might be eligible for a full refund. For subscriptions canceled after 30 days, refunds are generally prorated based on the remaining time left in the subscription.

To proceed, you should contact Microsoft Billing Support directly to process your refund request. Make sure to provide them with any necessary information, such as your account details and the date of the renewal.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• How and when to request a credit from Microsoft